Shipping policy

Free shipping

Shipping is free on every order to all the countries we deliver to.

Processing time

Orders are prepared and dispatched within 1–4 business days. You'll receive a tracking number by email once your order ships.

Delivery times (after dispatch)

  • United Kingdom: 4–9 days
  • United States: 4–9 days
  • Canada: 4–7 days
  • Australia & New Zealand: 4–8 days
  • Most EU countries, Switzerland & Norway: 4–12 days
  • Bulgaria, Hungary, Slovakia, Lithuania, Latvia, Croatia, Slovenia, Cyprus & Malta: 7–22 days
  • Japan, South Korea, Singapore, Hong Kong, Malaysia & the Philippines: 4–15 days
  • India: 6–14 days
  • United Arab Emirates & Saudi Arabia: 7–14 days
  • South Africa: 7–13 days
  • Brazil: 8–12 days
  • Mexico, Chile & Colombia: 9–16 days
  • Israel: 9–27 days
  • Thailand, Vietnam, Indonesia & Pakistan: 15–30 days

These are estimates. Delays can happen during busy periods or at customs.

Countries we ship to

United Kingdom, Ireland, Germany, France, Netherlands, Belgium, Luxembourg, Italy, Spain, Portugal, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Greece, Estonia, Latvia, Lithuania, Croatia, Slovenia, Cyprus, Malta, United States, Canada, Mexico, Brazil, Chile, Colombia, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Philippines, India, Thailand, Vietnam, Indonesia, Pakistan, United Arab Emirates, Saudi Arabia, Israel and South Africa.

Customs, duties and taxes

For most countries, import taxes and duties are already included and you won't pay anything on delivery. For Brazil, Thailand, Vietnam, Indonesia, Pakistan, Saudi Arabia and Israel, your local customs may charge import taxes or fees on delivery. These are not included in our prices and are paid by the customer. For Brazil, please add your CPF number and phone number to your shipping address at checkout so your parcel can clear customs.

Multiple items

Items in the same order are usually packed and shipped together.

Wrong address

Please check your address carefully at checkout. If a parcel is returned because of an incorrect or incomplete address, or is not collected, we may not be able to reship it free of charge.

Questions? Email avelopetsupport@gmail.com